Does an IT support representative have full access to my computer?

No. Access to content requiring a password on your device will be inaccessible to an IT support representative unless you elevate access, requiring you to type in your password. If you are using a University issued device, the representative may already have local administrative access that they can use to elevate access.

You and the representative share the same screen, control of your mouse, and keyboard during a support session. Before you accept the TeamViewer invitation to share your screen, we strongly recommend that you close any open documents which contain personal, confidential or regulated data, or that are not related to the issue at hand. Before your remote session starts, you may request that some applications not be visually shared with your IT support representative, this must be configured before starting the remote session.