Why Can’t I Send/Receive Emails?

One of the main reasons why you can’t send/receive emails, is because your computer isn’t connected to the internet. If your connection isn’t the issue, then check your email server isn’t encountering any issues – if that’s the case, you’ll need to call us. Another common cause of not being able to send or receive emails, is if your emails are set to the offline mode. Reconnecting is simple: just click on the Send/Receive tab, and check if the Work Offline button is shaded. If so, you will need to click it to get your email back online.